Return Policy


Returns

We do not accept returns or exchanges unless the item you purchased is defective. All items are hand inspected prior to shipment, so any damage most-likely occurred during shipping. If you receive a damaged/defective item or are having troubles with your order, please contact us via our support form here with details of the product and the defect. Please include photos and the order number, so we can effectively address your concern.

Note: Notice of the defective item must be submitted within 72 hours of the item being received, as timestamped by USPS Tracking. Return shipping cost is covered by the buyer. Replacement shipping to be covered by Indiecords & co.

If items are lost in transit, we are not responsible for replacing them. 

If a customer wishes to return their item or request a refund, it must be processed after they have received their item(s) and cannot be issued within the 8-10 business day packing time or during shipping time, however long it may be. The customer is responsible for return postage. A small restocking fee will also be deducted from the final refund total, in order to account for item sterilization and logging.

Example

Every Indiecords customer receives an email with USPS tracking information. Indiecords & Co. is able to view when each package was delivered. If the product was delivered on Friday at 2 PM, as timestamped by USPS, the customer has 72 hours to report any defective items. If notice of damage/defective item(s) are not sent via Indiecords & co. support form (found here) by Monday at 2 PM then the items are no longer valid under "Defective Return" policy.

 

Shipping

All orders are shipped within 8-10 business days, unless otherwise noted in the item description. Customers are held responsible for reading the descriptions of each item. Exceptions will not be made. The 8-10 business day turnaround time does not include shipping time, which may vary based on circumstance, political climate, postal worker availability, etc. By purchasing items, the customer is aware that Indiecords & co., as well as all associated employees of Indiecords & co. are not to be held responsible for the return or refund of orders that have been shipped within the stated shipping time frame.